Privacy Policy

At FreshCart, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Platform").

1. Information We Collect

We collect several types of information from and about users of our Platform, including:

• Personal Information: This includes your name, email address, phone number, delivery address, and payment information.
• Account Information: Information related to your account, such as your username, password, and profile details.
• Transaction Information: Details about purchases or orders you make through our Platform, including product details, order history, and payment information.
• Device Information: Information about the device you use to access our Platform, including device type, operating system, browser type, and IP address.
• Usage Information: Information about how you use our Platform, including pages visited, time spent on pages, and click-through patterns.
• Location Information: With your consent, we may collect precise location information to provide location-based services, such as delivery tracking and store locator features.

2. How We Collect Information

We collect information through various methods, including:

• Direct Collection: Information you provide when you create an account, place an order, contact customer support, or participate in surveys or promotions.
• Automated Collection: Information collected automatically through cookies, web beacons, and similar technologies when you use our Platform.
• Third-Party Sources: Information we may receive from third-party partners, such as payment processors, delivery partners, and marketing partners.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our Platform and Services
• To process and fulfill your orders and manage your account
• To communicate with you about orders, products, services, and promotions
• To personalize your experience and provide tailored content and recommendations
• To improve our Platform, products, and services
• To process payments and prevent fraudulent transactions
• To comply with legal obligations and enforce our terms and policies
• To resolve disputes and troubleshoot problems

4. Disclosure of Your Information

We may disclose your information to the following parties:

• Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, delivery, customer support, and marketing.
• Business Partners: Companies with whom we partner to offer products, services, or promotions.
• Legal Authorities: Law enforcement agencies, courts, or other government authorities when required by law or to protect our rights or the rights of others.
• Corporate Transactions: In connection with a merger, acquisition, or sale of assets, in which case your information may be transferred as a business asset.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

You have certain choices and rights regarding your personal information:

• Account Information: You can review and update your account information by logging into your account settings.
• Marketing Communications: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
• Cookies: You can manage your cookie preferences through your browser settings.
• Data Access and Portability: You may request access to your personal information or request that we provide it in a portable format.
• Data Deletion: You may request that we delete your personal information, subject to certain exceptions.

7. Children's Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our records.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have different data protection laws than your country of residence. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

9. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at privacy@freshcart.com.